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Sales Tactics

Video Call Site Tour Guide — Remote Showing Tips

5 min read
Sales Tactics

Video call pe property dikhana — aur actually buyer ko impress karna — yeh alag skills hain.

“Bhai, yeh dekho… yeh dekho… camera idhar karo… wait sound nahi aa raha…” — yeh experience buyer ke liye frustrating hota hai. Professional nahi lagta.

Preparation + right technique = video call tour jitna effective hai jitna physical visit.


Pre-Call Preparation — 30 Minute Pehle

Phone/Device Setup:

Phone holder: Akele carry karo property mein — ek haath mein phone, ek mein kuch dikhane ke liye nahi chalega. Gimbal (phone stabilizer) invest karo — 1500-2000 mein aata hai, professional quality milti hai.

Charging: 100% battery. Mid-tour mein battery finish? Disaster.

Internet: Property pe network check karo pehle. Weak signal? Hotspot ready rakho backup.

Camera: Rear camera use karo (better quality). Selfie camera mat use karo.

Torch: Property agar sunlit nahi hai — portable torch rakho. Dark rooms = poor impression.


Property Preparation:

Lights: Sabhi lights on rakho. Even agar daytime hai — lights on room brighter aur spacious dikhata hai.

Cleanliness: Koi bhi debris, construction waste — property ready-to-show honi chahiye. Under-construction bhi — cleaner part dikhao.

Doors: Sabhi doors open rakho pehle se. Call mein doors kholte waqt time waste hota hai.

Ventilation: Windows slightly open — fresh feel aata hai video mein bhi.


Your Personal Preparation:

Professional appearance: Physical site visit jaisi taiyaari. Video pe bhi professional dress.

Script: Key points mind mein clear honge chahiye — bedroom se bathroom kitna steps, balcony orientation, floor number — on the spot calculate mat karo.

Property knowledge: Area ke competitors ka rough idea, nearest landmarks, approximate EMI — ready rakho.


Call Opening Script

“[Naam] bhai! Clear aa raha hai camera? Audio theek hai?

Main [Property Name] ke gate pe hoon — enter karte hain. Approximately 35-40 minute lagenge — full tour properly karte hain.

Ek request: Jab bhi sawaal aaye ya koi jagah dobara dekhni ho — bolna. Ruk jaaunga. Apni pace mein chalte hain.

Ready ho? Chalte hain.”


Tour Structure — Kaun Sa Order Best Hai

Sequence:

1. External Area (5-7 minutes)

  • Building approach / entrance road
  • Gate, security cabin
  • Parking area
  • Building exterior
  • Lobby/Reception

2. Flat Entry (2-3 minutes)

  • Corridor / elevator area
  • Door and lock quality
  • Entry foyer

3. Living Areas (8-10 minutes)

  • Drawing/Dining area — size, light, ventilation
  • Balcony — view especially
  • Flow between rooms

4. Bedrooms (8-10 minutes)

  • Each room — size, windows, storage space
  • Master bedroom last (save best for impact)

5. Kitchen + Utilities (5 minutes)

  • Kitchen size and layout
  • Utility area, service entrance

6. Bathrooms (3-4 minutes)

  • Quick but thorough
  • Fittings, ventilation

7. Building Amenities (5-7 minutes)

  • Clubhouse, pool, gym — jo available ho
  • Children’s play area
  • Society garden/open area

8. Neighbourhood (5 minutes) (optional, from building terrace ya road)

  • School, market, hospital direction
  • Metro station direction

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Camera Technique — Professional Feel

Basic Rules:

Landscape mode: Widen view milta hai. Portrait mode mein room cramped lagta hai.

Steady movement: Slow karo. Darwaze ke paas ruko — proper frame mil jaaye phir andar lo.

Light ke saamne mat khado: Agar window tum se behind hai — woh overexposed hoga, room dark. Khidki ke side se dikhao.

Zoom avoid karo: Physical move karo closer. Digital zoom quality destroy karta hai.

Measurements live karo: “Bhai, main measure karta hoon abhi” — physical tape measure use karo on-screen. Real credibility hai.


Key Selling Moments — Verbal Script

Balcony View:

“[Naam] bhai, yeh dekho — yeh balcony mein aa raha hoon. [Camera slowly turn karo].

Subah subah uthke chai pi rahe ho aur yeh view — genuinely peaceful hai yaar. South-East facing hai, sun late afternoon mein pichhe hoga — kabhi harsh nahi hoga direct.

Yeh mujhe personally is flat ka sabse strong point lagta hai.”

Master Bedroom:

“Master bedroom — yeh [size] ka hai. Honestly boloon toh is range mein yeh master bedroom unusually spacious hai — zyaadatar properties mein itna nahi milta.

Window dekho — cross ventilation perfect hai. Ek side se hawa aati hai, dusri side se jaati hai — AC bhi bahut nahi chalana padega [City] ki climate mein.”

Kitchen:

“Kitchen ko main personally important maanta hoon — ghar ka 30% time yahan jaata hai.

Counter space dekho — [show it]. Platform height standard hai, under-counter storage decent hai. Ek cheez honest boloon — chimney nahi hai is configuration mein. Builder upgrade option deta hai — 80,000 pe. Worth considering.”


Handling Technical Glitches

Network issue hoga — prepared raho:

“Bhai, signal thoda weak ho gaya — 2 minute mein reconnect karta hoon. Gallery se photos bhej raha hoon tab tak.”

Call drop ho gaye:

“Bhai, sorry! Network issue. [Current location describe karo]. Kahan tak dekh liya tha? Wahan se continue karte hain.”

Grace under pressure = professionalism.


Post-Tour Message

Call ke 30-60 minute baad:

“[Naam] bhai, aaj ka virtual tour kaisa laga? Koi specific part tha jo genuinely positive laga ya koi concern aaya?

Main yeh additional photos/video clips bhej raha hoon — [specific areas jo buyer ne repeatedly dekha ya poochha].

Personally — [specific unit recommendation with reason].”


ChatClose — Virtual Tour Script Complete Karo

Tour ke baad follow-up, buyer ke specific interests pe tailored message, next step — ChatClose agent yeh sab organize karta hai. Virtual tour efficiently, professionally, effectively.

Distance zero obstacle hai jab system sahi ho.


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